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STORE POLICY

ORDER FULFILLMENT TIME  

 

Story Petals standard processing time is 5-7 business days to create our handmade florals. Custom orders may take longer than our standard processing time and will be confirmed on an order-by-order basis. 

If this is a rush order, please contact us and we will do our best to accommodate (subject to rush fee).

SHIPPING NOTICE

All orders are shipped during normal business hours, Monday through Friday. Orders are shipped USPS priority mail. Delivery times are not guaranteed. Additional shipping fees are incurred for guaranteed delivery.

RETURNS/EXCHANGES

Our goal is to ensure that you have positive shopping experiences. Story Petals are handmade and each order is unique, therefore, all sales are final. However, if there is an issue with your order or need to remedy a mishap, please contact us with your name, contact information and order number and we will do our best to remedy the situation. 

 

CARE INSTRUCTIONS

 

Remove from box immediately upon receiving to ensure the Story Petals were delivered safely. 

Avoid direct sunlight for any hand-dyed florals as it will cause fading.

Do not water the flowers and avoid high humidity.

Clean by a gentle shake by hand if the dust settles in.

WHOLESALE

We will be making a limited number of wholesale opportunities available as we continue to scale our production capabilities. Please reach out with any inquiries regarding wholesale. 

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